Terms of Service

1. Who we are

HYE ("Higher Than Yesterday") is the digital home of one real UK hypnotherapist, John. These terms are an agreement between you and HYE covering the app, the one-to-one bookings made through it, and the personalised recordings John makes for you.

2. What HYE is, and what it isn't

HYE offers wellbeing support in the style of solution-focused hypnotherapy: one-to-one sessions with John, and personalised recordings in his voice for you to listen to between them. It supports how you feel; it does not diagnose, treat, or cure any medical or psychiatric condition, and it is not a substitute for your GP or any treatment you're receiving.

HYE is not a crisis service. If you're in crisis or worried about your safety, call Samaritans free on 116 123, or 999 in an emergency. Our crisis page lists more support.

3. Your account

You sign in with an email link or your Google account, so anyone with access to your inbox can access your account: keep your email secure. You must be 18 or over to use HYE.

4. Sessions and payment

Sessions are booked through the Book page. You choose from times John is available and the booking is confirmed straight away. You can cancel or reschedule from the same page, and John will contact you if he ever has to move a session.

Sessions are paid for by card when you book, or included in a membership. Payments are processed securely by Stripe; HYE never holds your card details.

5. Your recordings and John's voice

Your recordings are made in John's voice, from scripts John has personally written or approved, for your own personal use. Please don't copy, share, resell, or re-record them, and don't use any part of them to imitate John's voice elsewhere.

6. Using HYE fairly

Don't use HYE to harm yourself or others, to probe or disrupt the service, or to access anyone else's data. We can suspend accounts that put other members, John, or the service at risk.

7. Your data

How we collect, use, and protect your information (your email address, your bookings, and your recordings) is set out in our Privacy Notice. Write to hello@hye.app at any time to ask for a copy of your data or to have it erased.

8. Availability and changes

We work to keep HYE available and calm, but like any online service it may occasionally be interrupted for maintenance or reasons outside our control. We may improve or change features over time; if a change materially reduces what you get, we'll tell you before it takes effect.

9. Liability

Nothing in these terms limits liability where the law doesn't allow it. Beyond that, HYE isn't liable for losses that come from relying on it as medical care (it isn't), or from events outside our reasonable control. Your statutory consumer rights are unaffected.

10. Law and contact

These terms are governed by the law of England and Wales. Questions, or something not right? Write to us at hello@hye.app and we'll sort it out with you.